Delivery & Orders

Elequra delivery, orders and returns

This page includes information on delivery options, times and prices in the UK and internationally as well as information on payment methods and returns.

Terms used on this page are defined in our Terms & Conditions.


UK and international delivery times and charges are listed below. If your country is not listed please contact us to see if we can deliver to you.

We are currently offering free standard delivery on all UK orders due to the COVID-19 outbreak. Next day services have been suspended as they cannot be guaranteed. Please also bear in mind Royal Mail is experiencing severe delays so please allow extra time to receive your order.

We do not process orders on weekends, public holidays or outside regular working hours.

Due to the nature of our Products, we only utilise services that require a signature for delivery. Delivery times listed are estimates only and we cannot be responsible for any courier or customs delays. If your delivery is refused, delivery attempts fail, or if you do not collect your parcel we will have to charge a new delivery fee or deduct a £5 admin fee from any refund issued.

Please note that orders outside the UK may be subject to duties, taxes and other fees as well as customs delays and regulatory or legal restrictions. You or the recipient are responsible for any charges levied and for ensuring that any Products you order comply with all laws and regulations of the destination country. We are unable to offer any assistance or advice if any of these issues arise.

UK Delivery Information

Our delivery rates and times

UK Mainland (2-10 working days - please also expect Royal Mail delays)Free
UK Mainland Next Working Day (order by 12pm)£8.50
UK Mainland Next Working Day before 10am (order by 12pm, urban areas only)£14
UK Mainland Next Working Day before 12pm (order by 12pm, urban areas only)£12
UK Mainland Saturday (order by 12pm, urban areas only)£24
Northern Ireland, Highlands and Isles (2-8 working days)£5.50

North America and Central America Delivery Information

Our delivery rates and times

US and Canada Royal Mail (7-20 working days)$15
US and Canada Courier (2-6 working days)$22

Europe Delivery Information

Our delivery rates and times

Zone 1: Ireland, France, Germany, Belgium, Luxembourg, Netherlands, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Iceland, Hungary (4-15 working days)£14
Zone 2: Portugal, Spain, Italy (5-15 working days)£14
Zone 3: Bulgaria, Czech Republic, Estonia, Croatia, Greece, Malta, Latvia, Lithuania, Poland, Cyprus, Romania, Slovakia, Slovenia (7-15 working days)£14

Australia Delivery Information

Our delivery rates and times

Australia, New Zealand (7-20 working days)£16

Asia and Middle East Delivery Information

Our delivery rates and times

Hong Kong, Singapore, UAE (7-20 working days)£17
Israel (7-20 working days)£17


Payment methods

You can only pay for Products using a debit card or credit card. We accept the following cards: American Express, Visa and Mastercard. We also accept PayPal, Apple Pay and Google Pay. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.


Our returns policy

We can accept returns within 14 days of receipt provided that the items are unopened, unused and in a saleable condition with all packaging intact and provided that the boxes are clean and undamaged. Unfortunately we cannot refund postage fees for international orders.

Any items purchased as part of a set or special promotion (including our June 2020 promotion for a complimentary Pure Balancing Cleanser for full price orders over £120) are only eligible for return where all items and any complimentary promotional items forming part of the set or special promotion are returned. To be eligible for a refund products must be returned unopened, unused and in a saleable condition with all packaging intact and clean and undamaged.

To request a return please email us at Please include your order number and list the subject as “Returns”. If you request a return you will be liable for return postage and for the safety and care of the returned items while in your possession and while in transit. We recommend that you use a signed for service as we cannot issue refunds for items lost or damaged in transit. We also recommend that you pack the items you are returning with protective packaging and return the item in a clean and undamaged condition (including its box) as we will consider the condition of the returned item when issuing refunds.

If you are returning any items to us because they are faulty, please inform us within 7 days of receipt of the item, describing the fault and informing us whether you would like an exchange or a refund. Upon receipt and inspection of the item we will either exchange the Product or refund the price of the Product in full and any reasonable costs you incur in returning the item to us. We will refund you on the credit card or debit card used by you to pay.